FAQs

FAQs- BONNIBOLD e.U.

PRODUCTION

Where are BONNIBOLD items produced?

BONNIBOLD products are produced in Turkey. Purchased products come from Austrian and German dealers. These are exclusively certified items that are produced in Portugal, Turkey and Tunisia.

Can I be sure that BONNIBOLD produces fair fashion?

BONNIBOLD produces or buys 100% fair fashion items. Our goal is to cooperate with manufacturers who produce goods from natural materials. The production process should also be natural (use of vegetable colors, etc.). We pay particular attention to handcrafting, which is carried out with attention to detail. The manufacturers are women who share their passion for producing fair fashion fashion. We, at BONNIBOLD, support upcycling projects. Our range includes numerous products that were created from leftover fabric from old kilims. In this way we want to speak out clearly against fast fashion and its disposable fashion. It can also be said that we only work with manufacturers who care particularly about animals and who are prepared to set up animal welfare projects in the future. So that you can be sure that BONNIBOLD only produces fairly, you can view the enclosed photos and videos at Projects view.

What materials and textiles does BONNIBOLD clothing consist of?

Our fabrics and textiles are made from natural fibers. We are talking about plant and animal fibers. Plant fibers include organic cotton, linen, hemp and bamboo; Animal fibers include wool and silk. If individual products are made from synthetic fibers, certification is always taken into account. upcycling or recycling of the plastic fibers is required.In this way it can be determined whether certain production standards have been met. However, it must be said that we try to avoid synthetic fibers as much as possible.

ORDER AND SHIPPING 

How much are the shipping costs?

In Austria, shipping is free for orders over 99€.

In Germany, Italy, Switzerland, Slovakia, Slovenia, the Czech Republic and Hungary, shipping is free for orders over 149€.

In Belgium, Bosnia and Herzegovina, Denmark, Estonia, Finland, France, Ireland, Croatia, Latvia, Luxembourg, Netherlands, Poland, Sweden, Serbia and Malta, shipping is available for orders over €200 free shipping.

In Lichtenstein, Lithuania, Norway and the United Kingdom, shipping is free for orders over €250.

You can find further information at Shipping and delivery conditions

PAYMENT 

What payment methods are available?

You can order from us easily and safely without cash.BONNIBOLD offers the following payment options:

Credit card (MasterCard, Visa, Maestro)

When paying by credit card, the customer provides the following information: cardholder, credit card type, credit card number, credit card company, the expiration date of the credit card and the check digit (CVV code) on the back of your credit card. The data is transmitted using SSL encryption with at least 128 bit key and is therefore not visible to unauthorized persons.If you would like to find out more about credit card payments, I have linked the most important and current links for you here:

https://www.mastercard.de/de-de/datenschutz.html

https://www.visaeurope.at/legal/visa-globale-datenschutzmitteilung.html

https://www.mastercard.at/de-at/datenschutzbestimmungen.html

PayPal

If you select the payment method “Paypal”, you have the option of paying with a credit card or direct debit. If you select “purchase on account” or “payment in installments”, Paypal will carry out a credit check. You do not need to provide any bank details when selecting Paypal. Payment is processed via your Paypal account. If you're new to PayPal, you can create a user account for free by entering your bank or credit card details - so you don't have to re-enter them every time you make a purchase. You then pay by entering your email address and password and you will receive a payment confirmation by email. Your order will then be processed immediately.

You can find more information about Paypal payment or your Paypal customer account here: https://www.paypal.com/at/webapps/mpp/home

Klarna (immediate transfer and invoice)

Pay immediately

If you select the payment method “Pay Klarna immediately” you can pay with your online banking details. Payment is processed via Klarna’s shopping browser. You are protected by Klarna buyer protection and pay by logging into your user account via Klarna. If you already have a Klarna user account, you can log in and pay as usual with your customer details. If you are not yet a Klarna customer, you can create a user account there for free. When creating a user account, you must provide your bank details.

 By selecting payment with Klarna, you accept Klarna's terms and conditions.Here you will find the latest information and payment methods at Klarna

https://www.klarna.com/at/

You can find Klarna's current payment processes here:

https://www.klarna.com/at/customer service/

Here you can find information about the Klarna company

https://www.klarna.com/at/imprint/

Here you can find Klarna's data protection regulations

https://www.klarna.com/at/data protection/

 Klarna invoice

If you select the “Klarna invoice” payment method, payment is processed via Klarna’s shopping browser. You are protected by Klarna buyer protection and can pay by entering your email address and password. When you purchase on account or pay in installments from Klarna, Klarna carries out a credit check. If you don't yet have a Klarna account, you can create one for free by entering your bank details. If you would like to find out more about Klarna, I have linked the most important and current links here

https://www.klarna.com/at/

You can find the current payment processes here:

https://www.klarna.com/at/customer service/

Here you can find information about the Klarna company

https://www.klarna.com/at/imprint/

Here you can find Klarna's data protection regulations

https://www.klarna.com/at/data protection/

Bancontact /pay.at / EPS transfer/ iDEAL

If you pay by Bancontact or EPS_Überweisung or iDeal, you will be redirected to your bank's website. Here you can enter your online banking details by entering your user number and password. You do not need to register for these services. The data is transmitted using SSL encryption with at least 128 bit key and is therefore not visible to unauthorized persons.

You can find more information here:

https://www.bezahlen.net/

www.eps-ueberweisung.at

https://www.ideal.nl/en/consumers/what-is-ideal/

Google Pay

Wif your device is equipped with the Android operating system, you can also pay with us via Google Pay. To use this payment method you need a credit card or you can link your Paypal account to the app. You must identify yourself individually for the payment process.

https://support.google.com/pay/answer/7643925

Apple Pay

If your device is equipped with the IOS operating system, you can also pay with us via Apple Pay. To use this payment method you need a credit card or you can link your Paypal account to the app. You must identify yourself individually for the payment process.

https://www.apple.com/at/apple-pay/

 Shop Pay

When paying via Shop Pay, you will be redirected to the website of our payment partner. Further information on data processing by our payment partner can be found in the data protection regulations of our payment partner at:

https://shop.app/

https://shop.app/what-shop-does

https://www.shopify.com/legal/privacy/app-users;

https://www.shopify.com/legal/privacy

Transfer/advance payment

If you pay in advance or by bank transfer, we will send the goods after receipt of payment. If the payment method is advance payment or bank transfer, the customer must make payment within one week of receiving the order confirmation. You will receive the data required for the transfer in the confirmation email. If you don't receive the email, you can find our account details again here:

 Bonnibold

IBAN: AT122011184572371200

BIC: GIBAATWWXXX

Credit institution: Erste Bank

Intended use: Order number and name 

Information about the individual payment methods can also be found at Terms and Conditions

How quickly will my order be shipped?

Orders received by 12 noon will be shipped the same day, otherwise the following day. Only products that are in stock are presented in the shop. Since many of my products are handmade, it takes some time until they are back in stock. Some products cannot be produced at all because they are unique. If an item is no longer available, e.g.b For technical reasons, you will be notified immediately in this case. If you are interested in a sold-out product, you can contact us at info@bonnibold.com kont for more information.

RETURNS

Can I return items?

YES.

Who will cover the return shipping costs?

If your order value is over €99, your return is free.

How does a return work?

If you don't like or fit an item, you have the option of sending it back to our Austrian returns address within 14 days. The delivery note is also the return note. You have to fill this out, cut it out, stick it on the package and then take the package to the post office. We would be happy if you also send us an email so that we know which goods are being returned.

What conditions apply to returning goods?

You must return the products you have received immediately and in any case no later than the 14th. Day to us (Bonnibold e.U., Spechtgasse 59/3, 2340 Mödling). The deadline is met if you send the goods before the fourteen day period has expired. We cover the return costs for orders over €99; However, only up to 3 times a year - from the 3rd. You will be responsible for the return shipping costs.