Conditions

General terms and conditions of BONNIBOLD e.U.(valid from: 01.06.2022)

E-Mail: info@bonnibold.com
Web: www.bonnibold.com
Mobile: +43676 591 60 64
Contact person: Ayse Cetin 
Address: Spechtgasse 59/3, 2340 Mödling, Austria 

1. General

The General Terms and Conditions apply to the sale and delivery of goods and the provision of services by our company. The company Bonnibold e.U. (hereinafter Bonnibold) offers an online shop for ecological and sustainably produced textile goods on the website www.bonnibold.com. By using Bonnibold you agree to be bound by these Terms of Use.Bonnibold delivers the goods and provides the services within the countries: Belgium, Bosnia and Herzegovina, Denmark, Germany, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Czech Republic, Hungary and the United Kingdom. By clicking the checkbox in the shopping cart before placing the order “I have read and accepted the terms and conditions.“The buyer agrees to these general terms and conditions and to be bound by them. Our range of offers is non-binding. The order from the fully legally competent customer (persons aged 18 and over) year of life) represents an offer to conclude a purchase contract. The confirmation we subsequently send of receipt of the order within the meaning of Section 10 Paragraph 2 ECG does not in itself constitute acceptance of the offer. The purchase contract is only concluded as soon as we deliver the ordered goods, by sending a second email as an order confirmation or by otherwise accepting the customer offer. All offers on our website are subject to change, non-binding and only available while stocks last.

2. Order process, order correction, order cancellation

Once you have selected the desired product, you can place it in the shopping cart without obligation by clicking on the button add to shopping cart. You can view the contents of the shopping cart at any time without obligation by clicking on the Show my shopping cart button. You can remove the products from the shopping cart at any time by clicking the Delete button. If you want to buy the products in the shopping cart, click the button Proceed to checkout. Please then enter your details. When ordering for the first time, registration as a "New user" is required. For further orders, it is sufficient to enter the login and password specified by the user during the initial registration. Your data is transmitted encrypted. After entering your data and selecting the type of payment and delivery, you can use the [Confirm order] button to go to the order page, where you can check your entries again. By clicking on the “Pay now” button you complete the ordering process. By pressing the “back arrow” of the browser you can correct the entries k. The ordering process can be canceled at any time by closing the browser.We save the contract text and send you the order confirmation by email. You can view and change your orders and your personal data at any time by logging in.

3. Contract language

The content of the contract, all other information, customer service, data information and complaint resolution are in German or, if applicable, in German. offered in English.

4. Prices

The prices apply at the time of ordering including VAT. plus all shipping costs. They can be seen in the shopping cart before the contract is concluded and then in a contract confirmation sent to the customer. If export or import taxes become due during shipping, these will also be borne by the purchaser (you can obtain information about this from your local customs office).

5. Right of withdrawal

Consumers acc. KSchG have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is:

  1. in the case of a service contract or a contract for the supply of water, gas or electricity, if not offered for sale in a limited volume or quantity, of district heating or of digital content not on a physical medium will be delivered within fourteen days from the day the contract is concluded.
  2. In the case of a sales contract, fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or has.
  3. in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately, fourteen days from the day on which you or a third party designated by you, other than the carrier, delivers the last have taken possession of the goods or has.
  4. In the case of a contract for the delivery of goods in several partial consignments or pieces, fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial consignment or last piece or. has.
  5. In the case of a contract for the regular delivery of goods over a fixed period, fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the first goods or has.

In order to exercise your right of withdrawal, you must contact us (Bonnibold e.U., Spechtgasse 59/3, 2340 Mödling, Austria or email: info@bonnibold.com ) by means of a clear declaration (e.g.b a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. In the case of sales contracts in which we have not offered to collect the goods ourselves in the event of cancellation, we may refuse reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, depending on the case depending on which is the earlier point in time.

You must return the products you have received immediately and in any case no later than the 14th. Day to us (Bonnibold e.U., Spechtgasse 59/3, 2340 Mödling). The deadline is met if you send the goods before the fourteen day period has expired. We bear the return costs for orders over 99€; However, only up to 3x a year - from the 3rd. You will be responsible for the return shipping costs.

You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, characteristics and functionality of the goods.

If you have requested that the services begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion that has already been paid up to the point at which you inform us of your exercise of the right of cancellation with regard to this contract services provided compared to the total scope of services provided for in the contract.

If the customer is an entrepreneur, revocation is completely excluded. Goods that were made to measure or are clearly tailored to personal needs are completely excluded from cancellation

If you want to cancel the contract, please fill out this sample cancellation form and send it back.

Sample cancellation form - Webshop

Sample cancellation form - download as Word

Sample cancellation form - download as PDF

Information on how to process returns as smoothly as possible

(1) If possible, please send the item back to us completely in its original condition. The goods must not contain any signs of wear or odors. Please use the return slip (please enter the reason for return) and enclose it in the package. The use of the return slip and the original packaging is not a “must”, i.e. not a prerequisite for asserting your rights, but it simplifies and secures the process for us.

(2) Please use the returns label for your returns and have the return delivery confirmed for your documents at the post office. The use of the returns label is not a “must”, i.e. not a prerequisite for asserting your rights, but it simplifies and secures the process for us.

(3) If you only want to return one item from the delivery, but have ordered additional items that you now want to pay by invoice, simply deduct the item you returned from the invoice amount. If you pay by direct debit, the price of the returned item will automatically not be charged.

The consumer has no right of withdrawal from contracts about
  1. Services if the entrepreneur - on the basis of an express request from the consumer in accordance with Section 10 FAGG and a confirmation from the consumer that he is aware of the loss of the right of withdrawal if the contract is fully fulfilled - begins to carry out the service before the end of the withdrawal period in accordance with Section 11 FAGG had begun and the service was then fully provided,
  2. Goods or services whose price depends on fluctuations on the financial market, over which the entrepreneur has no influence and which may occur within the withdrawal period,
  3. Goods that are made to customer specifications or are clearly tailored to personal needs,
  4. Goods that are delivered sealed and are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery,
  5. Goods that, due to their nature, were inseparably mixed with other goods after delivery,

The consumer ultimately has no right to withdraw from contracts concluded at a public auction.

6. Return Policy

In principle, goods can be returned within fourteen days. Information about returns and returns can be found at FAQs

7. Payment

You can order from us easily and safely without cash.We accept the following payment methods:

Credit card (MasterCard, Visa, Maestro)

When paying by credit card, the customer provides the following information: card holder, credit card type, credit card number, credit card company, the expiration date of the credit card and the check digit (CVV code) on the back of your credit card. The data is transmitted using SSL encryption with at least 128 bit key and is therefore not visible to unauthorized persons.

Further information can be found here:

https://www.mastercard.de/de-de/datenschutz.html

https://www.visaeurope.at/legal/visa-globale-datenschutzmitteilung.html

https://www.mastercard.at/de-at/datenschutzbestimmungen.html

PayPal

If you select the payment method “Paypal”, you have the option of paying with a credit card or direct debit. If you select “purchase on account” or “payment in installments”, Paypal will carry out a credit check. You do not need to provide any bank details when selecting Paypal. Payment is processed via your Paypal account. If you're new to PayPal, you can create a user account for free by entering your bank or credit card details - so you don't have to re-enter them every time you make a purchase. You then pay by entering your email address and password and you will receive a payment confirmation by email. Your order will then be processed immediately.

You can find more information about Paypal payment or your Paypal customer account here: https://www.paypal.com/at/webapps/mpp/home

Klarna (immediate transfer and invoice)

Pay immediately

If you select the payment method “Pay Klarna immediately” you can pay with your online banking details. Payment is processed via Klarna’s shopping browser. You are protected by Klarna buyer protection and pay by logging into your user account via Klarna. If you already have a Klarna user account, you can log in and pay as usual using your customer details. If you are not yet a Klarna customer, you can create a user account there for free. When creating a user account, you must provide your bank details.

Here you will find the latest information and payment methods at Klarna

https://www.klarna.com/at/

You can find Klarna's current payment processes here:

https://www.klarna.com/at/customer service/

Here you can find information about the Klarna company

https://www.klarna.com/at/imprint/

Here you can find Klarna's data protection regulations

https://www.klarna.com/at/data protection/

 Klarna invoice

If you select the “Klarna invoice” payment method, payment is processed via Klarna’s shopping browser. You are protected by Klarna buyer protection and can pay by entering your email address and password. When you purchase on account or pay in installments from Klarna, Klarna carries out a credit check. If you don't yet have a Klarna account, you can create one for free by entering your bank details. If you would like to find out more about Klarna, I have linked the most important and current links here

https://www.klarna.com/at/

You can find the current payment processes here:

https://www.klarna.com/at/customer service/

Here you can find information about the Klarna company

https://www.klarna.com/at/imprint/

Here you can find Klarna's data protection regulations

https://www.klarna.com/at/data protection/

 

Bancontact /pay.at / EPS transfer/ iDEAL

If you pay by Bancontact or EPS_Überweisung or iDeal, you will be redirected to your bank's website. Here you can use your online banking details by entering your user number and password. You do not need to register for these services. The data is transmitted using SSL encryption with at least 128 bit key and is therefore not visible to unauthorized persons.

You can find more information here:

https://www.bezahlen.net/

www.eps-ueberweisung.at

https://www.ideal.nl/en/consumers/what-is-ideal/

Google Pay

Wif your device is equipped with the Android operating system, you can also pay with us via Google Pay. To use this payment method you need a credit card or you can link your Paypal account to the app. You must identify yourself individually for the payment process.

https://support.google.com/pay/answer/7643925

Apple Pay

If your device is equipped with the IOS operating system, you can also pay with us via Apple Pay. To use this payment method you need a credit card or you can link your Paypal account to the app. You must identify yourself individually for the payment process.

https://www.apple.com/at/apple-pay/

 Shop Pay

When paying via Shop Pay, you will be redirected to the website of our payment partner. Shop Pay is an expedited checkout that allows you to save your email address, credit card and shipping options. This can save time when you go to the checkout.You can find further information about data processing by our payment partner in the data protection regulations of our payment partner at

https://shop.app/;

https://www.shopify.com/legal/privacy/app-users;

https://www.shopify.com/legal/privacy

 

Transfer

If the payment method is bank transfer, the customer must make payment within one week of receiving the order confirmation. Delivery will only take place after receipt of payment. Our account details:

Bonnibold

IBAN: AT122011184572371200

BIC: GIBAATWWXXX

Credit institution: Erste Bank

Intended use: Order number and name 

Information about the individual payment methods can also be found at FAQs

8. Late payment

If the customer defaults on payment, we are entitled to demand the legally regulated default interest. The statutory default interest between consumers and entrepreneurs is 4 percentage points.

9. Dunning and collection expenses

In the event of a delay, even if late payment is through no fault of our own, the contractual partner undertakes to reimburse the reminder and collection costs to which we are entitled, to the extent that they are necessary for the appropriate legal action and are appropriate in relation to the claim, whereby he undertakes in particular: In the event of the involvement of a debt collection agency, to reimburse the costs we incur as a result, provided that these do not exceed the maximum rates of remuneration due to the debt collection agency. If we operate the dunning process ourselves, the debtor undertakes to pay an amount of EUR 12 per reminder.-, as well as an amount of EUR 5 per half-year for keeping records of the debt in the dunning process.- to be paid each time.

10. Delay in acceptance

For delays in acceptance by customers who have ordered as entrepreneurs, we are entitled to store the goods with us, for which we charge a reasonable storage fee of EUR 0.1 per calendar day or part thereof. At the same time, we insist on contract fulfillment.

11. Retention of title

We retain ownership of the delivered goods or until all payments from the business relationship with the customer have been received. If the customer sells goods subject to retention of title, he must also pass on the retention of title. The customer must immediately report any access by third parties to our goods subject to retention of title. Pledges, assignments as security and similar retention of title to goods are only permitted with our prior consent. If payment is not made immediately after a reminder in the event of late payment, our goods subject to retention of title must be returned immediately. The return costs are borne by the customer.

12. Warranty, liability, guarantee

The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the time the buyer takes delivery of the goods or, in the case of services, from the completion of the service. If an exchange or improvement is not possible (not possible, too much effort, unreasonable, delay in deadline), then the buyer is entitled to a price reduction orIf the defect is not minor, cancellation of the contract (cancellation). Compensation for (defect) consequential damage, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded."

The goods offered in the web shop are merely an invitation to the customer and do not constitute a binding offer. The product images may vary slightly. Due to the technical circumstances regarding the display options, due to Internet screen influences. The deviations are mostly colors. As soon as the products deviate from these objective requirements, they are deemed to have been agreed. As a consumer, you are asked to follow the care instructions and the correct handling of the products. Since these are natural products, they are more sensitive than plastic textiles. If you do not comply with this, this will have no effect on your statutory warranty claims. If defects are legitimately complained about, either a free replacement or improvement will be made, for which a reasonable period of time must be granted. If an exchange or improvement is not possible (not possible, too much effort, unreasonable, delay in deadline, etc.), then the buyer is entitled to a price reduction orIf the defect is not minor, cancellation of the contract (cancellation).If possible, any defects should be noted upon delivery or to be announced as soon as it becomes visible, whereby failure to disclose upon delivery or after it becomes visible to a consumer, it has no influence on his or her warranty claims. If the purchase is a commercial transaction (B2B) for the customer, he must inspect the goods no later than 2 weeks after receipt and report it to us immediately if a defect is discovered. Our company is only liable for damages caused by intent or gross negligence. This does not apply to personal injuries or in consumer stores. The presence of mild or Unless it is a consumer transaction, the injured party must prove gross negligence. Compensation for (defect) consequential damage, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded. The guarantee must be claimed from the guarantor at Bonnibold and is carried out in accordance with its provisions. Please refer to the contract confirmation for any warranty conditions. Claiming the guarantee does not limit the statutory warranty. When shipping the goods in consumer transactions, the risk of loss or damage to the goods only passes to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer and other than the carrier. However, if the consumer has concluded the transport contract himself without using one of the options we have suggested, the risk is transferred to the carrier when the goods are handed over.

13. Applicable law, place of jurisdiction

The contractual partners agree on the application of Austrian law. If the consumer has his domicile or habitual residence in the country or is employed in the country, an action against him can only be brought under the jurisdiction of the court in whose district the domicile, habitual residence or place of employment is located; this does not apply to legal disputes that have already arisen. The UN Convention on Contracts for the International Sale of Goods and all provisions that refer to the UN Convention on Contracts for the International Sale of Goods are expressly excluded. Our company headquarters is agreed as the place of jurisdiction for contracts with companies.

14. Place of performance for entrepreneurial transactions

The place of performance for all services under the contract is our company headquarters.

15. Copyright

All messages, graphics and the design of our website are intended solely for the personal information of our customers and are protected by copyright.

16. Arbitration board

In the event of a dispute, we undertake to take part in the Internet Ombudsman's arbitration procedure: www.ombudsstelle.atMore information about the types of proceedings can be found at www.ombudsstelle.at.The OS platform can also be used to resolve disputes with our company: https://ec.europa.eu/consumers/odrOur email address: info@bonnibold.com

17. Delivery

Delivery takes place via Austrian Post. For delivery, your name, delivery address, email address and telephone number will be provided. Further information about data protection can be found here https://www.post.at/co/c/datenschutz

If not all items ordered are available for immediate delivery, those that are available for immediate delivery will be delivered immediately and others will be delivered as soon as they are available. However, the delivery costs are only charged once per order, even for partial deliveries. If export or import taxes become due during shipping, these will also be borne by the purchaser (you can obtain information about this from your local customs office).

18. Shipping costs

Information about shipping costs can be found under FAQs and Shipping conditions

19. Storage of the contract

The contract text is saved by us and can be requested from you after completing the ordering process. You can print out the order details immediately after sending. To do this, you can either use the subsequent “Your order” page or the “Confirmation of receipt” email. OR Saved/sent by email/If customer account, then access under your account

20. Other

Recourse claims within the meaning of the Product Liability Act are excluded unless the person entitled to recourse proves that the error was caused within our sphere and was at least due to gross negligence. The contractual partner waives the possibility of offsetting. However, this does not apply to consumers.

Voluntary code of conduct: www.guetezeichen.at

The General Terms and Conditions are also available for download as a PDF document

 Free software to open a PDF file: Download Adobe - Adobe Acrobat Reader DC