General Terms and Conditions of BONNIBOLD eU (valid from: 01.06.2022)
Car: +43676 591 60 64
2. Order process, order correction, order cancellation
Once you have selected the product you want, you can order it without obligation by clicking on the button Add to Cart Add to Cart. You can view the contents of the shopping cart at any time by clicking the button View my shopping cart view non-binding. You can remove the products from the shopping cart at any time by clicking the Delete button. If you want to buy the products in the shopping cart, click the button Proceed to checkout. Then please enter your data. When ordering for the first time, registration as "New User" necessary. For further orders, it is sufficient to enter the login and password specified by the user when registering for the first time. Your data will be transmitted in encrypted form. After entering your data and selecting the type of payment and delivery, you can click on the button [Confirm order] to the order page, where you can check your entries again. By clicking the button "Pay now "complete the ordering process. By pressing the "back arrow" of the browser you can enter kcorrect. The ordering process can be canceled at any time by closing the browser. We save the text of the contract and send you the order confirmation by e-mail. You can view and change your orders and your personal data at any time by logging in.
3. Contract Language
The content of the contract, all other information, customer service, data information and complaint handling are offered in German or, if necessary, English.
The prices apply at the time of the order including statutory VAT plus all expenses incurred with shipping. They are visible in the shopping cart before the contract is concluded and afterwards in a contract confirmation sent to the customer. Should export or import duties become due in the course of shipping, these are also at the expense of the customer (you can obtain information on this from your responsible customs office).
5. Right of Withdrawal
Consumers according to KSchG have the right to withdraw from this contract within fourteen days without giving reasons. The cancellation period is:
- in the case of a service contract or a contract for the supply of water, gas or electricity if they are not offered for sale in a limited volume or in a certain amount, district heating or digital content that is not supplied on a physical medium fourteen days from the day of the conclusion of the contract.
- in the case of a purchase contract, fourteen days from the day on which you or a third party designated by you who is not the carrier took possession of the goods.
- in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately, fourteen days from the day on which you or a third party designated by you, who is not the carrier, is in possession of the last goods have taken or has.
- in the case of a contract for the delivery of goods in several partial shipments or pieces, fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece .
- in the case of a contract for the regular delivery of goods over a fixed period of time, fourteen days from the day on which you or a third party designated by you who is not the carrier took possession of the first goods.
In order to exercise your right of withdrawal, you must inform us (Bonnibold eU, Spechtgasse 59/3, 2340 Mödling, Austria or email: email@example.com ) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. In the case of sales contracts in which we have not offered to pick up the goods ourselves in the event of cancellation, we can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, depending whichever is earlier.
You must send back the products you have received to us (Bonnibold eU, Spechtgasse 59/3, 2340 Mödling) immediately and in any event no later than the 14th day. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the return costs from an order value of 99€; however only up to3x a year - from the 3rd return you bear the return costs.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
If the customer is an entrepreneur, a revocation is completely excluded. Goods that have been made to measure or are clearly tailored to personal needs are completely excluded from revocation
If you want to revoke the contract, please fill this out Sample cancellation form out and send it back.
Instructions for the smoothest possible processing of the return
(1) If possible, please send the item back to us in its original condition. The goods must not contain any signs of use or odors. Please use the return slip (please enter the reason for return) and enclose it with the package. The use of the return slip and the original packaging is not a "must", i.e. not a prerequisite for asserting your right, but it simplifies and secures the process for us.
(2) Please use the return label for your returns and have the return delivery confirmed by the post office for your records. The use of the returns sticker is not a "must", i.e. not a prerequisite for asserting your right, but it simplifies and secures the process for us.
(3) If you only want to return an item from the delivery, but have ordered additional items that you now want to pay by invoice, simply deduct the item that you returned from the invoice amount. If you pay by direct debit, the price for the returned item will automatically not be charged.The consumer does not have the right to withdraw from a contract
- Services if the entrepreneur - on the basis of an express request by the consumer according to § 10 FAGG and a confirmation from the consumer that he is aware of the loss of the right of withdrawal in the event of complete fulfillment of the contract - had started to perform the service before the end of the cancellation period according to § 11 FAGG and the service was then fully rendered,
- goods or services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period,
- Goods that are made to customer specifications or are clearly tailored to personal needs,
- Goods that are delivered sealed and are not suitable for return for health or hygiene reasons if their seal was removed after delivery,
- Goods which, due to their nature, were inseparably mixed with other goods after delivery,
Finally, the consumer has no right of withdrawal from contracts concluded at a public auction.
6. refund policy
In principle, goods can be returned within fourteen days. Information on returns and returns can be found at FAQs7. payment
You can order from us easily and securely cashless. We accept the following payment methods:
Credit card (MasterCard, Visa, Maestro)
When paying by credit card, the customer provides the following data: cardholder, credit card type, credit card number, credit card company, the expiry date of the credit card and the check digit (CVV code) on the back of your credit card. The data is transmitted via SSL encryption with a key of at least 128 bits and is therefore not visible to unauthorized persons.
Further information can be found here:
When selecting the "Paypal" payment method, you have the option of paying by credit card or direct debit. If you select "purchase on account" or "payment by installments", PayPal will carry out a credit check. You do not need to provide any bank details when selecting PayPal. Payment is processed via your PayPal account. If you're new to PayPal, you can create a user account for free by entering your bank or credit card details - so you don't have to re-enter them every time you make a purchase. You then pay by entering your e-mail address and password and will receive a payment confirmation by e-mail. Your order will then be processed immediately.
More information about PayPal payment or your PayPal customer account can be found here: https://www.paypal.com/at/webapps/mpp/home
Klarna (instant transfer and invoice)
When selecting the payment method "Klarna pay immediately" you can pay with your online banking data. Payment is processed via Klarna's shopping browser. You are protected by Klarna buyer protection and pay by logging into your Klarna user account. If you already have a user account with Klarna, you can register and pay as usual with your customer data. If you are not yet a Klarna customer, you can create a user account there free of charge. When creating a user account, you must enter your bank details.
Here you will find the current information, payment methods at Klarna
Here you can find the current Klarna payment processes:
Here you will find information about the company Klarna
When selecting the "Klarna invoice" payment method, the payment is processed via Klarna's shopping browser. You are protected by Klarna buyer protection and can pay by entering your email address and password. When purchasing on account or paying in installments from Klarna, Klarna carries out a credit check. If you don't have a Klarna account yet, you can create one for free by entering your store bank details. If you would like to learn more about Klarna, I have linked the most important and current links here
You can find the current payment processes here:
Here you will find information about the company Klarna
Bancontact / bezahlen.at / EPS transfer / iDEAL
If you pay by Bancontact or EPS_transfer or iDeal, you will be redirected to your bank's website. Here you can use your online banking details by entering your user number and password. You do not have to register for these services. The data is transmitted via SSL encryption with a key of at least 128 bits and is therefore not visible to unauthorized persons.
You can find more information here:
WIf your device is equipped with the Android operating system, you can also pay with us using Google Pay. To use this payment method you need a credit card or you can link your PayPal account to the app. You have to identify yourself individually for the payment process.
If your device is equipped with the IOS operating system, you can also pay with us using Apple Pay. To use this payment method you need a credit card or you can link your PayPal account to the app. You have to identify yourself individually for the payment process.
Inhen paying with Shop Pay, you will be redirected to the website of our payment partner. Further information on data processing by our payment partner can be found in the data protection regulations of our payment partner at the
Inith the payment method bank transfer, the customer must make the payment within one week of receipt of the order confirmation. The delivery takes place only after receipt of payment. Our account details:
Credit institution: Erste Bank
Purpose: order number and name
Information on the individual payment methods can also be found under FAQs
8. late payment
If the customer is in default of payment, we are entitled to demand the statutory interest on arrears. The statutory default interest between consumers and entrepreneurs is 4 percentage points.
9. Dunning and collection fees
In the event of default, the contractual partner undertakes to reimburse the dunning and collection fees to which we are entitled, even if payment is not at fault, insofar as they are necessary for the appropriate legal prosecution and reasonable in relation to the claim, whereby he undertakes in particular to To reimburse us for the costs incurred by involving a debt collection agency, insofar as these do not exceed the maximum rates of remuneration due to the debt collection agency. If we operate the dunning process ourselves, the debtor undertakes to pay an amount of EUR 12 per reminder, as well as an amount of EUR 5 per half year for keeping records of the debt in the dunning process. to pay each.10. delay of acceptance
In the event of default in acceptance by customers who have ordered as entrepreneurs, we are entitled to store the goods at our premises, for which we charge a reasonable storage fee of EUR 0.1 per calendar day or part thereof. At the same time, we insist on the fulfillment of the contract.11. retention of title
We retain ownership of the delivered goods or until receipt of all payments from the business relationship with the customer. If the customer resells goods subject to retention of title, he must also pass on the retention of title. The customer must report access by third parties to our reserved goods immediately. Pledges, security transfers and the like of the goods subject to retention of title are only permitted with our prior consent. If payment is not made immediately after a reminder in the event of a default in payment, the goods subject to retention of title must be returned immediately. The return costs are at the expense of the customer.
12. Warranty, Liability, Guarantee
The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the acceptance of the goods by the buyer or, in the case of services, from the completion of the service. If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delay), then the buyer is entitled to a price reduction or if the defect is not minor, cancellation of the contract (rescission). Compensation for (defect) consequential damage, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded."
The goods offered in the web shop are merely an invitation to the customer and do not constitute a binding offer. The images of the products may vary slightly. Due to the technical conditions in relation to the display options, due to Internet screen influences. The deviations are mostly colors. As soon as the products deviate from these objective requirements, they are deemed to have been agreed. As a consumer, you are asked to observe the care instructions and the correct handling of the products. Since these are natural products, they are more sensitive than plastic textiles. If you do not comply, this has no effect on your statutory warranty claims. In the case of justified complaints about defects, either a free replacement or improvement will be made, for which a reasonable period of time must be granted. If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delay, etc.), then the buyer is entitled to a price reduction or if the defect is not minor, cancellation of the contract (rescission). to be announced after it has become visible, whereby omission of the announcement upon delivery or after becoming visible to a consumer has no influence on his warranty claims. If the purchase is a commercial transaction (B2B) for the customer, he must examine the goods no later than 2 weeks after receipt and notify us immediately if a defect is found. Our company is only liable for damage caused by intent and gross negligence. This does not apply to personal injury or in consumer transactions. The presence of light or gross negligence, unless it is a consumer transaction, has to be proven by the injured party. Compensation for (defect) consequential damage, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded. The guarantee is to be asserted with the guarantor at Bonnibold and is carried out according to their provisions. Please refer to the contract confirmation for any warranty conditions. Claiming the guarantee does not restrict the statutory guarantee. When shipping goods in consumer transactions, the risk of loss or damage to the goods only passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer who is different from the carrier. However, if the consumer has concluded the contract of carriage himself without using one of the options suggested by us, the risk passes to the carrier as soon as the goods are handed over.
13. Governing Law, Jurisdiction
The contractual partners agree on the application of Austrian law. If the consumer has his domicile or habitual residence in Germany or if he is employed in Germany, only the jurisdiction of the court in whose district the domicile, habitual residence or place of employment is located can be justified for an action against him; this does not apply to legal disputes that have already arisen. The UN sales law and all provisions that refer to the UN sales law are expressly excluded. For contracts with companies, our registered office is agreed as the place of jurisdiction.
14. Place of performance for business transactions
Place of performance for all services from the contract is our company headquarters.
All messages, graphics and the design of our website are for the sole purpose of providing our customers with personal information and are protected by copyright.
16. arbitration board
We undertake to participate in the arbitration procedure of the Internet ombudsman in the event of a dispute: www.ombudsstelle.atFor more information on the types of procedure, see www.ombudsstelle.at.The OS platform can also be used to resolve disputes with our company: https://ec.europa.eu/consumers/odrOur email address: firstname.lastname@example.org
The delivery takes place with the Austrian Post. Your name, delivery address, e-mail address and telephone number will be provided for delivery. Further information on data protection can be found here https://www.post.at/co/c/datenschutz
If not all items ordered can be delivered immediately, the items that can be delivered immediately will be delivered immediately and others will be delivered as soon as they are available. However, the delivery costs are only charged once per order, even in the case of partial deliveries. Should export or import duties become due in the course of shipping, these are also at the expense of the customer (you can obtain information on this from your responsible customs office).
19. storage of the contract
The text of the contract is stored by us and can be requested by you after completing the ordering process. You can print out the order data immediately after sending it. You can either use the "Your order" page or the "Confirmation of receipt" e-mail to do this. OR Saved/Emailed/ If customer account, then under Retrieve your account
Claims for recourse within the meaning of the Product Liability Act are excluded unless the person entitled to recourse proves that the error was caused in our sphere and was at least the result of gross negligence. The contractual partner waives the possibility of offsetting. However, this does not apply to consumers.
Voluntary Code of Conduct: www.guetezeichen.at
The General Terms and Conditions are also available for download as a PDF document
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